Privacy Policy

1. Information We Collect

We may collect the following personal data:

• Contact Form Submissions: When you fill out our contact form, we collect your name, email address, and any message you provide. This information is used solely to respond to your inquiries or provide support related to our products and services.

• Account Information: If you create an account on our site, your information is managed securely through Wix’s built-in account system.

• Payment Information: All payments are processed securely through Wix Payments or other Wix-supported payment providers. We do not store or have access to your full payment details.

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2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support.

• To process and fulfill your orders.

• To communicate with you regarding your account or purchases.

We do not sell or share your personal information with third parties for marketing purposes.

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3. Legal Basis for Processing

Under the PDPL, we process your personal data based on:

• Consent: When you provide information via our contact form.

• Contractual Necessity: To fulfill orders and provide services you've requested.

• Legal Obligations: To comply with applicable laws and regulations.

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4. Data Subject Rights

In accordance with the PDPL, you have the right to:

• Access your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data.

• Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us at support@digitalalchemy.shop

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is hosted on the Wix platform, which employs industry-standard security measures.

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6. International Data Transfers

If we transfer your personal data outside the UAE, we ensure that appropriate safeguards are in place in accordance with the PDPL to protect your data.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

support@digitalalchemy.shop